1. Introduction

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains how we collect, use, store, and protect your personal information when you visit or interact with our website.

2. Information We Collect

We may collect the following personal information:

• Full name and contact details (email address, phone number)
• Billing and payment information
• IP address and browser data
• Cookies and website usage data
• Any information you voluntarily submit via forms or enquiries

3. How We Use Your Information

We use your personal information to:

• Process bookings and payments
• Respond to enquiries and provide customer support
• Send relevant communications and marketing (only with your consent)
• Improve our website and services
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share it with trusted third parties only where necessary, such as payment processors or service providers, who are bound by confidentiality obligations. We may also disclose information where required by law.

5. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, however this may affect certain website functionality.

6. Storage and Security

Your personal information is stored securely and we take reasonable technical and organisational measures to protect it against unauthorised access, loss, or misuse. We retain your information only for as long as necessary for the purposes it was collected.

7. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

8. Information Regulator

If you believe we have handled your personal information unlawfully, you may contact the Information Regulator:

Information Regulator (South Africa) Email: inforeg@justice.gov.za Website: www.inforegulator.org.za

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or wish to exercise your rights, please contact us at:

Beloftebos Email: stay@beloftebos.co.za Phone: (+27) 82 391 5331